Questão 767324

767324 Ano: 2013
Disciplina: Inglês (Língua Inglesa)
Banca: CESPE / CEBRASPE
Orgão: SEFAZ-ES

Provas:

According to the text

client satisfaction can be determined through the use of the service quality approach.

auditors do not always accurately perceive clients’ expectations.

the quality of goods and services can both be measured objectively.

due to its complexity, service quality cannot be measured in terms of clients’ perceptions of the service delivered.

audit firms need to have sufficient understanding of their clients in order to improve the quality of service they provide

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